OTA Connect User Guide

Get access

The process of new account creation is now restricted and only available to contracted Customers due to the HERE OTA Connect sunset.

HERE OTA Connect is only supported on the Google Chrome browser.

Preconditions to create a new user account

Please take into account the following:

  • New user accounts can be created only for contracted Customers.

  • The request has to be sent from an already registered OTA sponsor or key user of the Customer.

Procedure of new account creation

The procedure to create a new account is no longer self-service and requires the following steps:

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  1. The new user creates a HERE account on the HERE Developer Portal.

  2. The new user signs in to the OTA Connect Portal.

    The user will fail to sign in to the OTA Connect Portal, but we will get the user HERE ID needed to create an account.

  3. Afterwards, the sponsor/key user has to send an email including the email address of the new user to otaconnect.support@here.com.

  4. The OTA team creates the account and notifies the new user and the sponsor/key user when the access is enabled.